Baltic Workwear
Delivery & Shipping – FAQ
Do you offer 0% VAT intra-community delivery of goods?
Yes. Our company is a registered VAT payer, so you can use our automated VAT service during checkout. Simply type in your VAT number with the country prefix and benefit from a 0% VAT purchase. Please note that your VAT number is validated with the VIES service and depends on its availability.
How long does it take to ship your order?
We try hard to ship your order as fast as possible. You will find shipping time information on every product page. You will also be informed about every order status change by e-mail. Please note that if you choose to pay by bank transfer, shipping may take longer due to transfer processing time.
How long does it take to deliver your order?
Orders shipped with GLS are delivered in the majority of cases within 48–72 hours. If you choose delivery with your local shipping company, please note that we use a logistics HUB to pass your parcel to the chosen forwarder – this usually adds 1 extra business day. In general, delivery should not take more than 72–96 hours.
What types of delivery do you offer?
For the majority of countries we offer:
🏠 Home delivery
Courier delivers directly to your address.
📦 Parcel locker
Pick up your parcel 24/7 at a convenient locker near you.
📍 Pickup points
Collect your order from a local pickup point at your convenience.
What are the total shipping costs?
Your shipping costs are displayed in the order summary in your shopping cart. You can check and choose the shipment type most convenient for you. We suggest choosing a parcel locker or pickup point as it provides the highest chance of successful delivery. For most delivery methods, shipping costs do not exceed €10.
What is the free delivery threshold?
We offer free delivery for orders exceeding €150 for European Union shipments (excluding Ireland and Finland, where shipping costs depend on the customer's postcode). Free delivery applies to orders exceeding €150 gross (without shipping costs), or orders exceeding €150 net when using 0% VAT intra-community delivery.
Will I get an order update after shipping?
After we ship your order you will receive a tracking number and tracking link by e-mail. If you notice that your parcel status has not changed for more than 2 business days, please let us know so we can investigate immediately.
Courier delivery
The carrier will make two delivery attempts. Please remember – we cannot re-ship a parcel that was not collected.
Parcel shop
Your parcel may be redirected to the nearest parcel shop. It will wait there for 7 days before being returned to Baltic Workwear.
⚠ Important
Please check your parcel status regularly. Uncollected parcels returned to our warehouse will be treated as a return.
Need help?
If you need your order urgently – due to a workplace inspection or audit – please contact our Customer Service. We understand how critical personal protective equipment can be. We are ready to help in emergency situations.