At Baltic Workwear we follow an omnichannel strategy, meaning our customers can purchase products through various sales channels – online, in physical stores, and via our sales teams.

For this reason, product reviews can be submitted by users who purchased through any channel – not only our online store. We do not verify whether a review is linked to a specific purchase. This also allows new customers who purchased a product elsewhere previously to share their impressions.

Reviews go through administrator approval to avoid publishing content that violates standards of respectful communication. We publish reviews regardless of whether they are positive or negative. We only decline reviews that are plainly unsuitable for publication.

We believe the purpose of a product review is to help with purchasing decisions – and both positive and negative opinions are useful for that.

Absolutely not. Reviews are an important part of our communication with customers, and no agreements we enter into affect the more or less favourable treatment of product reviews.

Reviews are not sponsored or purchased in any way. However, we reward our customers for their effort and engagement – every customer who has purchased a product and left a review receives a discount coupon from us.

Coupons are issued regardless of whether the review is positive or negative.