Terms and Conditions

The following Terms and Cinditions define the general conditions of sale in online store available at, run by Baltic Workwear sp. z o.o., Piłsudskiego 40, Nowa Sól 67-100, NIP: 9252106493, REGON: 364711727. The share capital is: 5000 PLN. The company is registered at under  number 0000972651.

§ 1. T&C application

  1. The consumer is in accordance with art. 22 of the Civil Code, a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
  2. The Regulations apply to all orders placed by Consumers and Entrepreneurs via our online store.
  3. According to art. 43 of the Civil Code, a natural person, a legal person and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
  4. Other or supplementary Regulations and General Commercial Terms and Conditions used by Entrepreneurs do not apply - they will become part of the contract only if we give express, written consent to it.

§ 2Contract

  1. The sales contract is concluded with Baltic Workwear sp. z o.o..
  2. The presentation of products in our online store constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functionalities and messages appearing during the ordering process.
  3. By clicking on the order summary page on the button confirming and finalizing the order - you place an order for the products in the basket. After placing the order, you will receive an e-mail from us confirming receipt of the order and its acceptance for implementation. Upon receipt of this message, a sales contract is concluded.

§ 3Contract

  1. The sales contract can be concluded in English.
  2. The content of the contract can be downloaded.

§ 4. Delivery

  1. In some cases, shipping costs must be added to the listed product prices. The ordered products are delivered via courier companies cooperating with us. Detailed information on possible delivery methods and dates as well as shipping costs are presented when placing an order and in a special information tab on our store's website.
  2. It is possible to collect products in person at the following address: Baltic Workwear, Pilsudskiego 40, Nowa Sol 67100, Poland between 8.00-16.00

§ 4. Payments

  1. The following payment methods are available to you in our online store: cash on delivery upon delivery, electronic payments (e-payments) via an online payment service, payment by traditional bank transfer to our store's bank account. If you choose this form of payment - after placing the order, we will send you via e-mail data for the transfer. The execution of the order will start after the full amount of the required payment for the order is credited to our account.
  2. Detailed information on possible payment methods, including online payment services integrated with our store and available types of e-payments as well as possible additional costs, are presented when placing an order and on our store's website in a special information tab on payment methods.

§ 5. Right of withdrawal

  1. According to the information contained in the instruction on the right to withdraw from the contract, you have a statutory right to withdraw from the contract within 14 days from delivery of you package.
  2. For members of Baltic Club contractual right to withdraw applies. Contractual right to withdraw does not waywe in any case a statutory right to withdraw from the contract.

§ 6. Damaged package

Applies to Consumers: In the case of distance consumer purchases, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the deliverer as soon as possible and contact us. A delay in submitting such a complaint or making contact has no consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects described in the point below. However, faster notification helps us in filing claims against the carrier.

§ 7. Warranty claims

  1. Warranty claims may be filed via electronic form. Please see warranty claim section for more information. 
  2. Warranty claims may be filed by post. Claims can be sent to Baltic Workwear sp. z o.o. Pilsudskiego 40, 67-100 Nowa Sol, Poland. 

§ 8. Electronic services

  1. In order to use our online store, including viewing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the browser settings, it is recommended to enable JavaScript and saving cookies. Users are obliged to use the online store in a manner consistent with the law and decency, it is forbidden to provide illegal content.
  2. We take all necessary actions to ensure the fully correct operation of the website and interface of our online store to the extent that results from the current technical knowledge and we undertake to remove any irregularities and technical problems reported by users within a reasonable time. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of setting up a customer account - if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of the irregularity.
  3. Claims related to electronic services may be filed with e-mail adress to 

§ 9. Dispute resolution

  1. Please be advised that Consumers have the option of using an out-of-court method of dealing with complaints and pursuing claims. Information on how to access the above. the mode and procedures for settling disputes, can be found at the following address: in the tab "Amicable resolution of consumer disputes".
  2. In addition, at: Consumers have access to an online platform for settling consumer disputes (the so-called ODR platform). The ODR platform is a multilingual, interactive website for servicing Consumers and entrepreneurs seeking out-of-court settlement of disputes arising from the conclusion of a distance sales contract or contract for the provision of services.
  3. The use of the above out-of-court means of pursuing claims and settling disputes is voluntary and may only take place if both parties to the dispute (consumer and seller) agree to it.

§ 9. Final provisions

  1. None of the provisions of these Regulations is intended to violate the statutory rights of the Consumer. In the event of any discrepancies between the provisions of these Regulations and the rights of Consumers resulting from generally applicable regulations - in place of the challenged provisions of the Regulations, statutory regulations will always apply.
  2. If you are an Entrepreneur, then Polish law applies to all contracts concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.
  3. If you are an Entrepreneur, a legal person under public law or a separate public-law entity, the court competent for all disputes arising from contractual relations between us and you will be the court competent for our registered office. The preceding sentence does not apply to natural persons concluding a contract directly related to their business activity, when the content of this contract shows that it is not of a professional nature for these persons within the meaning of Art. 556 (4) of the Civil Code.