Returns

Baltic Workwear

Returns & Withdrawals

Misguided purchase? Wrong size? You have up to 101 days to change your decision! All Baltic Workwear customers benefit from the statutory 14-day right to withdraw from their order.

Baltic Club members (registered customers) can return their order within 101 days. Please remember not to remove tags and keep the original packaging if you wish to use the extended return policy. We do not collect cash-on-delivery packages.

Just 3 steps to return your order

1

Fill in your return form, print the label. Pack your item, stick the label and send!

2

We process your return in our warehouse and verify the condition of the item.

3

We issue a credit note and refund your money – usually within 3–4 days.

Returns FAQ

Do you offer free returns? +
Yes! You can use our GLS return portal to return your item free of charge.
How can I exchange my product for a different size or colour? +
The easiest way is to place a new order for the item you need and return the one you don't want. We'll handle it super fast. Please note we do not offer direct goods-for-goods exchanges.
How long do I have to wait to be refunded? +
Usually 3–4 days after we receive your return. Make sure you fill in and attach your return form – it makes a huge difference for processing speed.
How will I get refunded? +
We refund your order the same way you paid. If you paid cash on delivery, we'll refund the money to the bank account provided in the return form.
Can my return be rejected? +
Your refund will never be rejected if you comply with the statutory 14-day withdrawal terms or our 101-day return policy.

Return form – fill it in and send!

Use our quick online return form. No need to fill in a paper form – just complete the fields online and submit. The more information you provide, the faster we process your return.

đź“‹ Fill in the online return form

How can I return my product?

Use our free GLS return portal – the quickest and easiest option:

đźšš GLS Return Portal

Generate your free return label via the GLS portal. Drop your parcel at any GLS parcel shop. Delivery to our warehouse usually takes 1–2 business days. Keep your receipt.

Return via GLS →

📦 Your own courier

Prefer to use your own courier? Send your parcel to one of our return addresses listed below. Make sure to include your return form inside the parcel.

See return addresses →

Return addresses by country

⚠ For Greece, Portugal, Lithuania, Romania and Estonia: please type code 92869613 on the parcel in capital letters – otherwise we will not receive your parcel.

🇵🇱 Poland

Baltic Enterprise Return Department
Fabryczna 1
67-100 Nowa SĂłl
POLAND

🇩🇪 Germany

Baltic Enterprise
Oldenburger Ring 3
02829 Markersdorf
GERMANY

🇮🇹 Italy

Baltic Enterprise
Via Papa Giovanni XXIII n 13/15
20053 Rodano (Mi)
ITALY

🇫🇷 France

Baltic Enterprise
22 rue Edmond Rostand porte 0012
59130 Lambersart
FRANCE

🇪🇸 Spain

Baltic Enterprise
C/ Mailing Bcn – Girona. Nave 5
Pol. Ind. Can Casses
08760 Martorell
SPAIN

🇳🇱 Netherlands

Baltic Enterprise
Afrikastraat 23
6014CG Ittervoort
NETHERLANDS

🇬🇧 United Kingdom

At the moment we cannot offer free UK returns. Returns are handled by the customer.

🇬🇷 Greece

ELTA HUB / PACKETA ROMANIA SRL
(92869613)
HUB Oraiokastro / Thessaloniki
57013, Kod: 309884/00/01

🇵🇹 Portugal

Packeta International – Correos Express
(92869613)
C/ BanĂşs s/n, nave 5, CIM VALLES
08130 Santa Perpetua de Mogoda
Barcelona, SPAIN

🇱🇹 Lithuania

OMNIVA LT – Packeta International
(92869613)
Aviacijos g. 6 KarmÄ—lava
LT-54460, Kaunas, Lithuania

🇪🇪 Estonia

OMNIVA EE – Packeta International
(92869613)
Rukki tee 7, Lehmja
75306 Harju maakond, Estonia

🇷🇴 Romania

Packeta Romania s.r.l.

Return code: 92869613

Strada Virginia Nr. 4

077096, Dragomirești-Deal, Ilfov, CTPark A1 Km13

Need help with your return?

Our customer service team is happy to assist. Contact us by phone, email or WhatsApp.