Yes, we issue a VAT invoice for all products. If you have a customer account, you can download the invoice in the "Order history" tab after receiving your shipment.

Once invoice is issued it is not possible to change invoice details. 

It is not possible to cancel paid orders or orders placed with cash on delivery. In this case, you may use the return option or refuse the parcel from the courier. If the order has not yet been paid, it will be cancelled automatically after 3 days.

We send automatic notifications about order status. Once the package receives the carrier's label, you will receive a waybill number to track your shipment. You can check the status in the carrier's system or contact their hotline.

Uncollected orders return to our warehouse and will not be re-shipped. The returns department will issue a refund. To receive the products, please place a new order.

Go to the returns tab and follow our return guide. You can find all details here. You will receive a notification when your return arrives at our warehouse.

You have 14 days from the date of receipt to withdraw from a distance contract. Registered customers benefit from an extended return period of 101 days. The returned product under 101 days rule must have original labels, packaging and protective elements, and must not show signs of use.

We issue refunds within 14 days of receiving the returned product. Each item is verified for signs of use. Refunds are usually processed within a few working days via the original payment method. If you haven't received your refund within 14 days, please contact us.

The return form is not mandatory, but it significantly speeds up identification. If we don't have enough information, we will try to contact you. If you haven't received your refund within 14 days, please reach out to us.

Return the product and place a new order for the correct size, if available.

You are entitled to statutory warranty rights – you can file a complaint within 2 years of purchase. You do not need to send the product at the complaint stage; the Complaints Department will ask for it only after the complaint has been reviewed.

Use the form in the complaints tab – you have 2 years from the date of purchase. We encourage you to report defects as soon as they are noticed. Filing a complaint is free – if in doubt, just submit a request and we'll take care of the rest!

We display real-time stock levels. If a size is unavailable, we currently don't have it in stock as well as our supplier.  We usually can't estimate an exact restock date.

Unfortunately no – our online store presents our complete available offer.

Great idea! We offer embroidery or printing (screen printing, hot foil, flock, flex). You can place an order via our order creator on product page by clicking Add print - it is easy and fast way to order personalized products.

Yes – please check the list of countries we ship to in the delivery tab.

We offer several delivery options so you can choose the most convenient one. All information about methods and costs can be found in the Delivery tab.

We offer several secure payment methods – all details can be found in the Payments tab.

If you were not redirected to the payment system or accidentally closed the browser, please contact us to resume your payment.

As a Baltic Club member you receive a permanent discount with your individual discount code. Collect Baltic Club points and exchange them for credit in our store!

All promotions are in our newsletter – sign up via the Newsletter tab. We also share them on Facebook and Instagram.

Our stores are in Poznań and Sosnowiec. Please note that the in-store assortment may be narrower than online. Contact our advisors to check product availability before visiting.

Email us at bok@balticenterprise.pl. We do our best to respond within 24 hours.