FAQ

Orders

Can I get an invoice for my order?
Yes, we issue a VAT invoice for all products. However, remember that it is your responsibility to request an invoice when placing your order. If you provide incomplete data, our office will issue a receipt. In accordance with the regulations in force from 2020, we are not able to issue an invoice for a receipt that does not contain the buyer's tax identification number, so if you do not indicate the desire to receive an invoice when placing an order, you will not receive a VAT invoice from us. If you have a customer account in our store, after receiving the shipment, you can download the invoice in the "Order history" tab. If you are not a registered Customer, you can download an invoice from your order in the Baselinker system. You will also receive an invoice to the e-mail address provided in the order.


I have entered incorrect invoice details - what should I do?
If the invoice has not been issued yet - send us the correct data. If the invoice was issued with incorrect data - send us a corrective note to the invoice with the correct data.


How can I cancel an order?
It is not possible to cancel paid or COD orders. In this case, you can use the option of returning or refuse to accept the parcel from the courier. You will receive the funds for your purchase according to our refund procedure. If the order has not yet been paid, it will be canceled after 3 days.


Where is my order?
We send automatic notifications regarding the status of order fulfillment. Once the package receives the carrier's label, you will receive a waybill number from us to track the shipment. You can check the shipment status yourself by searching for the waybill number in your carrier's system. You can find the website addresses in the shipment tracking tab. You can also contact the carrier's hotline (fee at the operator's rate) - this way you will quickly receive information about the status of the shipment.


I couldn't pick up my order - what now?
Uncollected orders return to our warehouse and will not be shipped again. The returns department will issue a refund for your purchase. You must place a new order to receive the products.
Returns and complaints

How can I return a product?
The return at Baltic BHP is extremely simple! All you need to do is go to the returns tab in your customer account, generate a document and send the parcel to any parcel locker. Remember to respect the return deadline - all information can be found in the returns tab and in our regulations. You will receive a notification when your return reaches our warehouse.

The second option is to submit a return directly on the www.zyskiezwroty.pl platform - after completing a simple form, you will send a return request, and then you will receive a code to send the parcel in any parcel locker.


How much time do I have to return?
In accordance with applicable regulations, you have 14 days from the date of receipt of the shipment to withdraw from a distance contract. At Balticworkwear, we know that sometimes you need more time to make a decision, which is why we also offer returns to customers registered in the store within 101 days from the date of receipt of the shipment. If you want to take advantage of the extended return period, remember that the returned product must have original labels, original packaging and protective elements and must not bear traces of use. All information on the rules of withdrawal from the contract can be found in our Regulations.


When will I receive the money for the returned product?
We make the refund within 14 days from the date of withdrawal from the contract, while waiting for the returned product to reach our warehouse. Each product undergoes verification in the warehouse for traces of use, and then is sent for a refund. We usually make returns within a few working days from the date of receipt of the shipment, by the method used to pay for the order. If you have not received your return within 14 days please contact us!


I didn't add a return form to my return package - what now?
The return form is not a mandatory document, but it makes it much easier to identify the package in our warehouse. If we do not have enough information to make a return, we will attempt to contact you. If you have not received your return within 14 days, please contact us, we may not have the information required to process your return.


I want to exchange a product for a different size - how do I do it?
You can use the return of the product and then order the correct size, if available.

Are the products covered by a warranty?
You are entitled to warranty rights, which means that you can file a complaint about the product within 2 years of purchase. In order to submit a complaint, go to the complaints tab. At the stage of submitting a complaint, you do not have to send the advertised product to our warehouse, the Complaints Department will ask for it only after the complaint has been considered.


How to make a complaint? How much time do I have?
To submit a complaint, go to our form in the complaints tab - you will find all the information you need there. You can submit a complaint within 2 years of purchase, we encourage you to do so immediately after noticing the defect. I do not know if I can complain about a defect that occurred in the product. We approach each complaint with due diligence, treating each case individually. Filing a complaint is free, so if you have any doubts - create a complaint and we'll take care of the rest!

Products

The size I am looking for is not available.
On our store's website, we present the current stock of products - if a given size is not available, it means that we do not currently have it in stock. Sign up for product availability notification and you will receive a message from us as soon as the product is available! Unfortunately, we usually have no way of accurately estimating when a product will appear in our warehouse.


Can I order a product that you do not have on offer?
Unfortunately, there is no such possibility, in the online store we present our entire offer available for ordering.


Can I order clothing from the Baltic BHP offer with my company logo?
It's a great idea! We mark clothing by embroidery or printing (screen printing, hot foil, flock and flex). To apply your logo on clothing from our offer, prepare a graphic file (.pdf, .cdr, .ai, .svg) and send it to print@balticenterprise.pl. You can order products by e-mail, do not order products for marking directly through the store's website. The waiting time for the service depends on the availability of products for marking and the size of the order. Remember that you cannot return marked clothing.

Payment and delivery

Do you ship abroad?
Yes, please check the list of countries we shipp to.


What is the cost and delivery methods?
We offer several delivery methods so that you can choose the most convenient one for you! All information about the forms and costs of delivery can be found in the delivery tab.


What are the payment methods?
We offer several forms of secure payments - all information can be found in the payment tab.


I'm having trouble paying for my order.
If you have not been redirected to the instant payment system or you have closed the browser page, please contact us to resume the payment.
The remaining

What discount will I get on my purchases?
If you are a member of the Baltic Club, you can count on a permanent discount on your purchases - after signing up for the club, you certainly received your individual discount code. You can also check the current discount codes on the Balticbhp website for discount codes. See also how to earn Baltic Club points - you will exchange them for funds to be used in our store!


Where can I find information about current promotions?
All promotions can be found in our newsletter - sign up via the newsletter tab! In addition, we inform about them on our social media: on Facebook and Instagram.


I prefer shopping in a stationary store - where can I find it?
Our stores are waiting for you in Poznań and Sosnowiec. Remember that the assortment in stores may be narrower than that on the website. If you want to make sure about the availability of the products you are interested in, please contact our advisors: BHP Poznań store / BHP Sosnowiec store.


How can I contact you? How long to wait for an answer?
We try to make sure you find complete information in the Q&A section. If you have not found the answer to your question, please contact us by e-mail at bok@balticenterprise.pl. We make every effort to respond within 24 hours.